Health Programs, Integrated Care Manager (ICM)

JOB TITLE: Health Programs, Integrated Care Manager (ICM)

Located within the unceded territory of the syilx people, the Okanagan Indian Band is comprised of six reserves
located in the North Okanagan.
Come join the OKIB Team and enjoy all that the beautiful Okanagan Valley has to offer, including a great
climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches.

The OKIB offers a welcoming team environment and a rewarding job experience. You can expect a
supportive work environment and a total compensation package which includes:
▪ Competitive Wages
▪ 3 Weeks’ Vacation Pay
▪ Extended Health and Dental Benefits
▪ Employer Matched Pension Plan
▪ 15 Statutory Holidays
▪ Paid Winter Holiday Break
▪ Cultural Leave
▪ Retention Bonuses after years of service
▪ 15 Paid Sick Days
▪ Paid Personal Leave
▪ Employee Assistance Program
▪ Professional Development Opportunities

Hours of work: 37.5 hours per week
Start Date: ASAP
Deadline for applications: Open until filled
Please send resume, cover letter and references in any one of two ways:
Email: [email protected]
Mail or drop off: 12420 Westside Road, Vernon, BC V1H 2A4
If you have accessibility needs, please contact Hollie Lachuk @ 250-542-4328 ext. 1011
The successful applicant will be required to provide a Criminal Record Check that includes the
vulnerable sector and three references
Ensuring the future through cultural, social and economic development


The ICM is responsible for the oversight and coordination of day-to-day operations and quality client care
within designated clinical / health program areas (eg, Home Care, Primary Care, Public Health) and
supports the seamless movement of clients through the healthcare system and in accessing appropriate
resources. The ICM supervises as well as serving as a role model and a resource to staff for clinical decisionmaking,
the clinical assessments of clients and in the counselling and education of families. Reviews, analyses
and makes recommendations on the development of administrative systems such as policies, procedures and
standards of client care, adequate staffing levels, and a continuous quality improvement environment.
Liaises with an interdisciplinary team for the identification, coordination and efficient utilization of resources.


Reports to the Health and Social Development Director

▪ Coordinates the client care and supervises staff by role modeling and performing duties such as
coordinating and monitoring workloads and assignments, ensuring referrals are made in a timely
fashion and ensuring clients are linked with appropriate supports and resources. Provides critical
input to the Manager regarding staff performance for the purpose of performance reviews
▪ Supports the delivery of client care by reviewing pertinent data obtained (a) through investigative
procedures and (b) by other members of the health care team (including medical history, progress
notes, consultation reports, lab reports, etc.) and ensures findings are incorporated into the plan of
▪ Guides the nursing staff in the decision-making process regarding client care and discharge/transfer
preparations as required. Empowers staff to assume responsibility for appropriate clinical practice
and client care decisions that are consistent with professionals
▪ Reviews all clients as required and collaborates with the healthcare team regarding client care
management. Identifies and reacts to variances from the plan of care and promotes resolution of
client, caregiver and system issues
▪ Provides clinical knowledge and expertise that results in the development of innovative programs
and/or changes to nursing practice
▪ Observes staff performances and recognizes individual knowledge, skill and judgment deficits in the
delivery of client care and makes recommendations regarding training and skill enhancement to the
HSD Director. Ensures staff receives appropriate safety education, in compliance with Occupational
Health and Safety legislation and Hospitals & Communities Integrated Services (HCIS) policies
▪ Continuously communicates with staff, supports staff, and assists in trouble-shooting/problem-solving
as needed. Reports any issues/concerns to the Manager and follows up as directed.
▪ Responds to client care issues and public concerns in a supportive and goal orientated manner,
facilitating communication to affect positive outcomes for client and family satisfaction and
achievement of quality care environment
▪ Orients new staff to their role by familiarizing the staff with the existing policies, procedures and
standards. Collaborates with members of the management team and utilizes educational resources,
such as self-assessment and teaching module, in order to ensure staff are able to demonstrate the
integration of the knowledge, skill and ability in order to meet the needs of the assigned client
population as required

▪ Contributes to the development of and facilitates the implementation and evaluation of program
specific goals and objectives, standards and policies, ensuring consistency with the established
standards and OKIB policies
▪ Collaborates with the HSD Leadership team to ensure that systems of continuous learning are in
place to provide staff with the opportunity to remain current with best practices in accordance with
applicable standards and service requirements
▪ Investigates and completes accident and incident reports and communicates outcomes to the HSD
▪ Promotes the development of nursing best practice by: guiding staff in the testing of new ideas and
approaches to care
▪ Participating in continuous quality improvement activities by utilizing evidence-based client care
research to assist staff to promote client care based on best practice
▪ Ensures that appropriate resources are available including staffing, supplies and equipment, to
provide safe care, by liaising with the appropriate support departments. Facilitates the utilization of
resources to ensure that resource consumption aligns with the established and approved budget
▪ Monitors staffing needs and in collaboration with the Manager coordinates the day-to-day staffing
and ensures that appropriate staffing levels are maintained on all shifts by scheduling and
reassigning staff to meet workload demands
▪ Provides direct client care as per program and professional practice standards
▪ Performs other related duties as assigned


▪ Graduation from an approved School of Nursing with current practicing registration with the British
Columbia College of Nurses and Midwives (BCCNM)
▪ Advanced preparation in the clinical specialty of the assigned area(s), three years of recent related
clinical experience in the assigned practice environment(s) and two years recent supervisory and
teaching experience or an equivalent combination of education, training and experience. Eligible for
BC registration with relevant professional discipline
▪ Five years of Hospital Management or equivalent experience in Community Health clinic
▪ Experience working in First Nations Communities
▪ Current First Aid/CPR certificate or willing to obtain

Designated staff in Home Care, Public Health and Primary Care

Compensation commensurate to education and experience

Preference will be given to qualified Aboriginal Applicants as per section 41 of the Human Rights Code.